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Suggested troubleshooting tips
Launch Premiere Pro but no splash screen appears?
- Check if any instance of the app is running in the background. If so, force quit it using Activity Monitor (macOS) or Task Manager (Windows).
- Launch Premiere Pro again.
- If Premiere Pro still does not launch, try
or
to fix this issue.
Does Premiere Pro hang on the splash screen?
Premiere Pro getting stuck while loading a plug-in
If Premiere Pro gets stuck on the splash screen, take a closer look at the splash screen and check if the app is frozen while loading a specific plugin.
If that is the case, removing the plug-in can fix the problem.
- Check the MediaCore folder to verify whether the installed plug-ins are compatible with Premiere Pro.
For Windows, the files are at:
C:\ProgramFiles\Adobe\Common\Plug-ins\7.0\MediaCore.
For macOS, the files are at:
Macintosh HD/ Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore.
- Move the plug-ins temporarily from this location to any other folder and check if Premiere Pro is working properly without the third-party plug-ins. If the issue is resolved, then update the plug-ins, or contact the plug-in vendor for a compatible version.
Premiere Pro crashing when you open a specific project?
If you suspect that your project file has a problem, try importing it into a new project.
- Click File > New > Project or click New Project on the home screen.
Then, go to Window > Workspaces and deselect Import Workspace from Projects.
Deselecting Import Workspace from Projects
- Click File > Import and navigate to the project file and try to import it.
You can choose to import the entire project, or just import selected sequences.
Options while importing a project
Windows Visual C ++ Libraries not updated?
Sometimes Premiere Pro on Windows does not launch properly if there is an issue with Microsoft Visual C++ Libraries.
If you get error code: 0xc000007b, try updating your
from Microsoft.